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Friday, July 13
 

8:00am CDT

KMKS105. Change Management and Change Implementation in the Knowledge Domain

PRICE: $495.00 Member/ $495.00 Student Member/ $595.00 Non-Member

This course provides information professionals with a set of tools and an essential knowledge-sharing perspective for implementing change in their organizations. Since 60% of all large-scale implementations fail to meet all of their objectives and fully 80% of those failures are due to change management issues, it is imperative that information professionals involved in any new initiatives learn change management and change implementation skills. Having a strategy, developing good plans, and managing the drive to implement are no longer enough to ensure success. Change management focuses on the “human” side of implementation, working with those interpersonal skills that result in success in any operational activity. Especially applicable for the knowledge management and knowledge services (KM/KS) practitioner, change management supports the development and implementation of any knowledge-sharing system, each of which, notably, always involves people and change. This course concentrates on change management as a critical implementation skill, with attendees learning the necessary links between how personal interactions impact and enable the application of a knowledge strategy that leads to the knowledge culture.

SPEAKING:
Guy St. Clair, Columbia University; Dale Stanley, Gilead Sciences


Friday July 13, 2012 8:00am - 5:00pm CDT
Convention Center, Room E260
 
Saturday, July 14
 

8:00am CDT

KMKS101. Fundamentals of Knowledge Management and Knowledge Services

PRICE: $495.00 Member/ $495.00 Student Member/ $595.00 Non-Member

This course links knowledge management (KM) theory to knowledge services (KS), the management methodology that brings together information management, KM, and strategic learning. Throughout the larger organization, the goal of knowledge services--characterized as the practical side of KM--is to strengthen research and enterprise-wide knowledge asset management, thus enabling contextual decision making and accelerated innovation. Participants learn techniques for implementing knowledge services--that is, for "putting KM to work"--and, in so doing, learn to support the organization as a knowledge culture. Topics include KM/KS history and an exploration of the KM/KS framework (people, process and technology). Participants will develop an action plan to take back to their organization.

SPEAKING:
Guy St. Clair, Columbia University; Dale Stanley, Gilead Sciences


Saturday July 14, 2012 8:00am - 5:00pm CDT
Convention Center, Room E260