Change management and focused attention on the bottom line are key drivers for successful information centers. In this way, validated and verifiable results are articulated as milestones and benchmarks for success. More importantly, strategic vision grounded in stakeholder buy-in informs our decisions and leads the change. Therefore, it is incumbent upon us to provide relevant and meaningful metrics as the evidentiary support for our strategic initiatives. But what, exactly, should we measure? Why is it important for us to measure these outcomes? Is it important to delineate the results not only in quantitative but also qualitative form? Join us for this exciting inquiry.
MODERATING:
Marianne Giltrud, The Catholic University of America
SPEAKING:
James King, National Institutes of Health; Rebecca Jones, Dysart & Jones Associates; Juanita Richardson, Dysart & Jones
PRESENTATION HANDOUTS:
http://www.sla.org/pdfs/sla2012/MetricsPerfROI PanelKMCafeJamesKing.pdf